Medical Information Hotline In USA

A friendly operator is speaking on the phone with a headset.

If you're in need of health information or medical assistance, we're here to help. The National Health Information Line provides easy access to a wide range of services, available for free to all members of the community. Whether you're looking for general healthcare guidance, information about health plans, or answers to your questions, our dedicated team is ready to assist you.

Contact Us for Health Information & Support

  • Phone Number: Get in touch with us directly. Dial our toll-free number for support.
    Phone202-690-7694 (Toll-free)
  • Email: For general inquiries, you can email us directly.
    Email: ASH@hhs.gov
  • Nurses Are On Call: Speak to a nurse anytime for health advice or assistance.
  • Emergency Assistance: In case of urgent health concerns, we are here to provide the necessary guidance.

Services Offered

  • Health Care Coverage: Find information on Medicaid, managed care, and local healthcare providers.
  • Treatment Guidance: Learn about the best treatment options for your condition.
  • General Health Information: Need answers? Our experts are available to provide general health information on a variety of topics.
  • Member Support: Get help with enrolling in plans or managing your health benefits.
  • Find Local Doctors: Use our service to find local healthcare professionals near you.

How to Contact Us

  • Call Center: Our team of experts is available to answer your questions and provide support.
  • Mailing Address: Reach out through our secure mailing address for any document-related queries.
    Mailing Address: 123 Health St, Suite 101, Washington, DC 20001
  • Website: Visit our official website for more information and to find local healthcare resources near you.
    Website: www.healthinfo.gov

Why Contact Us?

  • Free Service: Access all of our services at no cost.
  • Toll-Free Support: No charges for calling our customer service line.
  • Secure and Confidential: Your health information is safe with us.

We understand the importance of getting the right care. If you need health information, support with your health plan, or guidance on any health-related matter, contact the National Health Information Line today!

Phone: 800-232-4636 (Toll-free)
Email: ASH@hhs.gov
Website: Office of the Assistant Secretary for Health | Health.gov 
Office Address: 123 Health St, Suite 101, Washington, DC 2000

FAQ

  1. What if I accidentally call 911?

    • If you accidentally dial 911, stay on the line and inform the dispatcher that it was a mistake. Do not hang up, as this could trigger a follow-up call from emergency services to ensure there is no actual emergency. This video explains what happens when you accidentally call 911 and what you should do:

  2. Can you call 112 in the US?

    • No, you should not call 112 in the USThe emergency number in the United States is 911. While some cell phone providers may automatically forward calls from 112 to 911, it's not a standard practice, and it's best to dial 911 directly for emergencies. Calling 112 in the US may not be handled by the appropriate emergency services, according to PolitiFact. 
       
      Here's why:
      • 911 is the official emergency number in the US.
        This is the number that connects you to the appropriate local emergency services, like police, fire, or ambulance. 
         
      • 112 is the emergency number in Europe.
        It's not the designated emergency number in the US, according to ABC10. 
         
      • Automatic forwarding is not guaranteed.
        While some US cell phone providers may forward 112 calls to 911, it's not a universal feature, according to WUSA9. 
         
      • Calling 911 ensures your call is routed correctly.
        You'll be connected to the local emergency services that can best assist you, says PolitiFact.